Jonesroadbeauto Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of mascaras, lip glosses, clean beauty products, and other goods (collectively, “Products”) from Jonesroadbeauto (“we,” “us,” or “our”) through our website (www.jonesroadbeauto.com). By placing an order with us, you (“you” or “customer”) acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy, Refund Policy, and other posted policies.

1. Order Placement & Acceptance

1.1 How to Place an Order

To purchase Products, you must:

  • Provide accurate, complete, and current information during checkout (e.g., shipping address, email, payment details).
  • Be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding purchase agreement.

1.2 Order Acceptance

Submitting an order does not constitute acceptance—we reserve the right to accept, reject, or cancel any order at our discretion. Reasons for rejection/cancellation may include:

  • Inaccurate or incomplete order information.
  • Unavailable or discontinued Products.
  • Suspected fraud or unauthorized payment activity.

We will notify you via email if your order is rejected or canceled. If payment has already been processed for a canceled order, we will issue a full refund per Section 4.

2. Pricing & Payment

2.1 Pricing

All Product prices displayed on our website are in United States Dollars (USD) and include applicable sales taxes (where required by law). We reserve the right to adjust prices at any time without prior notice, but changes will not affect orders already placed and confirmed.

2.2 Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • PayPal.
  • Apple Pay & Google Pay.

All payments must be authorized and verified before your order is processed. You agree to provide valid, up-to-date payment information and authorize us (or our third-party payment processor) to charge the total order amount (including any applicable taxes) to your selected payment method.

2.3 Payment Security

We use industry-standard encryption technology (SSL) to protect your payment information. We do not store full credit card details—all payment data is processed securely by our trusted third-party payment partners, who comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.

3. Shipping & Delivery

3.1 Order Processing & Shipping

  • Processing Time: Orders are processed and shipped within 1-3 business days (Monday-Friday, excluding U.S. federal holidays).
  • Delivery Timeline: Regardless of your location (domestic or international), standard delivery takes 6-12 business days from the date of shipment.
  • Shipping Fees: We offer free global shipping on all orders—no minimum purchase required.
  • Shipping Carriers: We partner with reputable carriers (e.g., USPS, FedEx, DHL) to deliver your order. The carrier will be selected based on your location to ensure timely delivery.

3.2 Order Tracking

Once your order ships, we will send a shipping confirmation email with a unique tracking number. You can use this number to monitor your order’s status via the carrier’s website. Tracking information may take 24-48 hours to update after shipment.

3.3 Delivery Issues

  • If your order is not delivered within 12 business days, contact us at [email protected] with your order number—we will investigate with the carrier and resolve the issue.
  • We are not responsible for delays caused by customs processing, extreme weather, carrier errors, or incorrect shipping information provided by you.

4. Returns & Refunds

4.1 Return Eligibility

You may request a return within 60 calendar days of delivery for unused, unopened Products in their original, sealed packaging. Used or tampered Products (e.g., opened mascaras, lip glosses) are not eligible for return due to hygiene standards. Final sale items (marked “Final Sale” at checkout) are non-returnable.

4.2 Return Process

  1. Email us at [email protected] with your order number and reason for return to request a prepaid return label.
  2. Package the eligible Products securely and attach the return label.
  3. Ship the package back to us—we recommend retaining proof of shipment.

4.3 Refund Processing

  • Once we receive and inspect the returned Products (typically 3-5 business days after delivery to our warehouse), we will process your refund.
  • Refunds are issued to your original payment method and take 5-10 business days to reflect in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective Product).

5. Product Availability & Accuracy

We strive to maintain accurate inventory and Product information (e.g., descriptions, images, ingredients) on our website. However, we do not guarantee that all information is error-free, complete, or current. If a Product is unavailable after your order is placed, we will notify you and issue a full refund.

We reserve the right to correct pricing or Product information errors at any time, even after an order is submitted. If the corrected price is higher than the original order price, we will contact you for approval before processing the order.

6. Limitation of Liability

Jonesroadbeauto shall not be liable for any indirect, incidental, special, or consequential damages (e.g., lost profits, inconvenience) arising from your purchase, use, or inability to use our Products, or from delays in delivery. Our total liability for any claim related to your order shall not exceed the total amount you paid for the applicable Products.

We do not warrant that our Products will meet your specific requirements, as individual results (e.g., mascara performance, lip gloss wear time) may vary based on personal use and preferences.

7. Intellectual Property

All content on our website (e.g., logos, Product images, text) is the intellectual property of Jonesroadbeauto and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. Changes to These Terms

We may update these Terms periodically to reflect changes in business practices, laws, or regulations. When we make material changes, we will post the updated Terms on our website with a new effective date and notify you via email if you have an account with us. Your continued use of our website and purchase of Products after the effective date constitutes acceptance of the updated Terms.

9. Contact Us

If you have questions, concerns, or requests related to these Terms of Purchase, please contact us:

Thank you for choosing Jonesroadbeauto—we appreciate your trust in our clean beauty Products!